The Customer Owned Banking Code of Practice is the industry code of Abacus - Australian Mutuals, the association of mutual building societies and credit unions. Credit unions and mutual building societies already comply with a range of regulatory requirements including:
The Code establishes higher standards than the law requires in a range of areas, and addresses issues not addressed by the law. In adopting this Code, your Credit Union agrees to abide by the higher standards and additional requirements set out in the Code.
For easy reference, the new Customer Owned Banking Code of Practice has been broken down into 10 key promises that all accredited credit unions and mutual building societies must adhere to. The 10 key promises are:
The Code Compliance Committee is the monitoring body for the Customer Owned Banking Code of Practice.
If you believe we have breached the COBCOP you can contact the CCC as follows
Telephone 1300 780 808 Postal Executive Manager Code Compliance Committee PO Box 14240 Melbourne VIC 8001 online www.cccmutuals.org.au
If you would like a copy of the Customer Owned Banking Code of Practice please contact us.
Please follow the below links for
Account and Access Facility Conditions of Use
Fees and Charges Table
Reviews of existing mortgages are free to members. To book please contact us on 03 8417 1777 or email@example.com
BSB: 803 – 209
ASFL & ACL: 240898
ABN: 68 087 651 429