We will never ask for your password or account details to be disclosed via a link within an email message. If you receive an email of this nature, please disregard immediately. Delete the email from your computer and notify us on (03) 8417 1777 or 1300 366 350.

We take the protection and security of your information, transaction data and privacy seriously.

Our Commitment to Your Security and Privacy

Accordingly, we have employed a wide range of security measures to help protect your personal information and transactions. These measures extend from data encryption to firewalls to automatic timeouts. Therefore, when you do your banking online with us, you can be assured that your banking is safeguarded and protected.

Our Guarantee to You

In the unlikely event that an unauthorised transaction does occur on your account, we guarantee that you will not be liable for any unauthorised transaction carried out (provided you meet your obligations under our conditions of website use, the ASIC Electronic Funds Transfer Code of Conduct and you haven't contributed to the loss). (link to pop up box, content below)

It's all part of our commitment to you, our members.

Your Security, We Can All Play a Part

As your financial institution, we take the protection of your information and transaction data very seriously. But online security is a partnership between us (as the provider of online banking services to you) and you (the user of these services).
As such, it's important that you do two things:
  • keep informed
  • improve your own online security

Keeping Informed

Technology cannot automatically protect you against all fraud and security risks. A range of email and other online frauds have been attempted over the last few years; these scams will continue and you should be aware of them.

Improving Your Online Security

Equally, technological protection cannot protect you if you are careless with your personal information. You need to play your part in protecting your information responsibly and in accordance with our terms and conditions.

Safeguard your Security

Indentity fraud has become one of the most lucrative forms of fraud for criminals and one of the the most distressing forms of violation for customers of financial instituations across Australia and all countries of the world.

One of the most recent publicised forms of identification fraud was the Israeli Secret Service use of Australian Passports during a covert operation.

Please read the following article that will give you some tips on how to protect your identification avoiding the distress and ramifications that identity theft can cause.

Click here to read the full story

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BSB: 803 – 209
ASFL & ACL: 240898
ABN: 68 087 651 429