You can still get in touch with us by phone during business hours. It may take us longer to answer your call as more customers choose to call as they can not come into a branch so thanks in advance for your patience and please take care of yourselves.

Supporting customers affected by covid-19

We're ready to support customers affected by the coronavirus (Covid-19) situation rapidly evolving in Australia, and the flow on effects to the community and economy.

If you need assistance, due to illness or impacts on your employment, please contact us as soon as possible to discuss the assistance available.

The type of assistance we can offer will depend on individual circumstances, and can include:

  • A deferral of scheduled home loan repayments for up to 3 months, with further    3 month    extension possible following a review
  • Waiving fees and charges
  • Debt consolidation to help make repayments more manageable
  • Other assistance as needed.

Small business customers affected by the impacts of COVID-19 are also encouraged to contact us about the assistance we can offer, which includes the deferral of loan repayments for up to six months.

If you need help, please call us on 03 8417 1777 or

1300 363 513 during business hours Monday to Friday

Looking after you if you experience financial difficulty

As always, our team stands ready to help members experiencing financial difficulty, so please call us 03 8417 1777 or 1300 366 350 if you are in need of assistance.

Thank You for your support


We would like to thank you for your continued support and showing   understanding to our team members as they work hard to support you with everyone's safety and wellbeing in mind.

We will provide further updates to members if there are any significant changes in circumstances. Please refer to our website for the latest information.

If you have any questions, please contact us by email or phone.

Bob Malcolm

General Manager

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